Product and quantity help
Send the product name and square footage. We can review box coverage, waste allowance, availability, and matching accessories.
Browse products ↗CUSTOMER SUPPORT
Answers before, during, and after your flooring order.
Flooring is ordered by the box and availability can change. Confirm the details for your exact product, quantity, delivery, and installation schedule before beginning the project.
Local pickup
Pickup timing must be confirmed before arrival. Our customer meeting location is the Voda Floors & Stairs showroom in Tukwila.
Showroom information ↗Delivery
Delivery timing, access requirements, and charges depend on the product, quantity, and destination. Request a delivery quote before ordering.
Ask about delivery ↗Returns and cancellations
Eligibility depends on manufacturer terms, product condition, and whether material was special ordered. Opened, installed, clearance, custom, and special-order products may not be returnable.
Confirm return terms ↗Damaged or incorrect material
Inspect boxes, labels, color, and visible condition before installation. Do not install material that appears damaged or incorrect; contact us promptly.
Report a material issue ↗Installation support
Ask about preparation, removal, transitions, stairs, trim, and professional installation for your complete project.
Request project help ↗BEFORE INSTALLATION
Confirm first. Install second.
- Verify the product name, color, and quantity.
- Review boxes for visible damage or shade variation.
- Confirm preparation and installation requirements.
- Keep documentation and unused material for future reference.